Complaints

What should I do if I have a complaint?

Our relationship with our clients is important to us, that’s why hearing your comments, feedback and concerns are important for us. To help us improve our business and services please share any concerns, feedback or complaints about our service to you, by filling out the contact form below.


If your inquiry is regarding trading, please notify us immediately after its occurrence. When we have investigated the matter, you will receive an explanation of the occurrence of the trade(s). Should Access Direct Markets determine there’s been a technical impact, an adjustment will be offered.

Support form

Our team is dedicated to help you in your trading. We are here to support you with any issues or answer any questions you might have. You can reach out to us via phone, email or by filling in the form below.


We will get back yo you as soon as possible!